Success Story:
Healthcare & Insurance
Technological transformation during M&A, boosting shareholder value and EBITDA.
The
Challenge
Our client, a vision care organization, faced integration challenges after merging two key entities to strengthen its position in the industry.
These challenges necessitated the rapid development and deployment of internal and external applications to support its critical business objectives and digital transformation strategy.
CLIENT SUMMARY
Founded in 2017, this leading vision insurance company is one of the leading providers of managed vision care solutions in the United States.
Serving more than 38 million members nationwide, it offers vision medical management services designed to deliver optimal solutions for a wide range of stakeholders, including individuals, brokers, third-party health plans, and eye care professionals.
Step 1 Empathetic Listening
The Mokxa team recognized the importance of understanding stakeholder perspectives for their project. Clear short-term goals included integrating systems in six months and increasing market share by 20% over three years, alongside a 15% reduction in operational costs.
However, they also noted unspoken concerns, such as employees’ fears about job security and resistance to new technologies. By addressing both voiced and silent anxieties, the team could align goals with the crucial human factors for successful transformation.
The Iceberg Analysis
SPOKEN
- Rapid System Integration
- Increase in Market Share
- Operational Efficiency
UNSPOKEN
- Employee Job Security
- Seamless Tech Acceptance
- Business Continuity
- Upskilling Transition
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Step 2 Insightful Visioning
“Mokxa’s architectural strategy addressed complex integration challenges through platform consolidation, security enhancements, and scalable infrastructure design, enabling seamless merger integration, delivery transformation, and alignment with critical long-term organizational objectives.”
Raveesh Dewan
Chief Technology Officer,
Mokxa
Pathways to The Solution
Business
Unification
Revaluate and enhance business flows for business ease.
Real-time data synchronization across departments with guardrails.
Tech
Integration
Rationalize and re-platform App Infrastructure.
Real-time prototyping for quick business and tech validation.
Ecosystem
Alignment
Unify vendor operations through API integration.
Upskill and reskill internal team for performance boost.
Step 3 Relentless Execution
Unified Catalog Management
System
The Catalog Management System enhanced data reliability and efficiency for Manufacturing, Claims, Providers, and Partners.
Enterprise Infrastructure Fabric
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This strategic choice provided the company with significant cost savings and a competitive edge, helping them become the second-largest vision insurer in the US.
Secure Enterprise Technology
Transformation
With Mokxa’s guidance, the client created a strategic roadmap to improve security and efficiency in their technology landscape.
Business Model Innovation with
Eyewear Dispensing Program
The EDP is projected to save over $100 million in five years through improved laboratory models.
Streamlined Enterprise Benefits
and Claims Process
Mokxa streamlined the Enterprise Benefits and Claims process, enhancing operational efficiency and service delivery.
Step 4
Value Attainment
Projected
Cost Savings
$100M
Incremental
EBITDA
$50M
Competitive Market
Position Gained
2nd
CLIENT SPEAK
“Mokxa’s ownership and focus on outcome-driven rapid innovation have been transformative for us. They centralized our data, accelerated time-to-market, secured and streamlined our tech, and saved us over $100 million with the Eyewear Dispensing Program. Their strategic insights have significantly boosted our efficiency and cemented our leadership in vision insurance.”
Executive Leader
Leading Vision Insurance Provider
OUR IMPACT STORIES
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