Success Story:
Clerk-Recorder Department
Enabling Rapid Workflow Automation & 50% Resource Savings for a U.S. County
The Challenge
The department had the opportunity to modernize critical upstream processes of SECURE, which were reliant on manual workflows for application tracking.
This situation represented high-value potential to eliminate resource-intensive activities, resolve workflow inconsistencies, and achieve greater productivity by replacing manual overhead with systematic automation and workflow tracking to completion.
CLIENT SUMMARY
The Clerk-Recorder department of a county in California is responsible for recording vital public documents, including real property transactions and birth, death, and marriage certificates.
Statewide Electronic Courier Universal Recording Environment (SECURE) is their cost-effective, public service Electronic Delivery System (ERDS) program regulated by the California Department of Justice.
Step 1 Empathetic Listening
Mokxa addressed the Clerk-Recorder’s needs for maximizing resource utilization and automating business processes around SECURE. By implementing the SECURE Support Workflow (SSW) system on Joget, they achieved cost reduction and increased productivity, enabling the clerk recorder team to focus on higher-valued tasks.
The Iceberg Analysis
SPOKEN
- Digitalize manual workflows
- Enhance workflow visibility
- Boost department productivity
UNSPOKEN
- Empower internal citizen developers
- Ensure cost-effective system maintenance
- Make workflows more flexible for future scale ups
Discover solutions to maximize your return on innovation
How we make it happen.
Platform & Solutions
Looking for solution pathways to purposeful business outcomes?
Know more about The Mokxa Way.
Explore
Step 2 Insightful Visioning
Pathways to The Solution
Business
Unification
Streamline business processes with consistency
Centralize public-records activities tracking
Enable digital transformation with a low learning curve
Tech
Integration
Modernize legacy systems without disruptions
Integrate SECURE with visually configurable user screens
Support existing Government-to-Government delivery workflows
Ecosystem
Alignment
Empower cross-functional citizen development teams
Scale with cost-effective maintenance models
Future-proof compliance
Step 3 Relentless Execution
Citizen Developer
Rapid Build
The SSW system was built by one citizen developer on Joget in a rapid 6 months.
Workflow
Automation Efficiency
Automated approximately 8 processes on about 150 user screens, removing manual intervention.
Agile, On-the-Fly
Enhancements
Modifying existing and adding new workflows can be done on the fly and go live immediately without technical constraints.
Sustainable
System Maintenance
Five years of system enhancement (still ongoing) by one citizen developer & minimal staff
Government-to-Government
Delivery
The system was also used to implement Government to Government (G2G) recording delivery.
Step 4
Value Attainment
Resource Optimization
50%
Productivity Gains
30%
Platform adoption for ITSM
Expanded
CLIENT SPEAK
"Very little technical knowledge was required to get started in Joget's citizen development-friendly environment. After we learned how to create a workflow, adding new ones was trivial. We are currently using Joget for our customized knowledge base, ticketing, and workflow functions. We have reduced our turnaround time and increased our consistency across all our business processes. There are endless possibilities limited only by an organization's desire to explore."
Former Program Manager
Clerk-Recorder Department
BOOK A MEETING
Let’s bridge the gap between innovation and implementation.
Looking for a partner who understands your business challenges with deep tech expertise? Mokxa has the people, processes, and platform to build solutions tailored to your unique requirements.
