Key Takeaways
Faster patient registrations
Rapid development & deployment
Medical healthcare information system integration
Digital transformation for efficient patient care
Secure access to patients data & lab reports
Challenge
The client, a healthcare authority in the Middle East operating across 7 countries, faced challenges during the COVID-19 pandemic in managing appointments and lab reports for patients:
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Paper forms and email-based workflows were slow, tedious, and error-prone.
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Manual systems struggled to keep up with patient demands, delaying services and frustrating patients. ​​
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Lack of secure and integrated access to medical records further complicated operations.
Solution
In 4 weeks, Mokxa worked with the client to develop a Patient Registration & Lab Reporting System on low-code Joget. This innovation included:
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Completed within 4 weeks, including integration and data migration.
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Automated patient registrations with QR code for seamless sign-ups.
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Integrated with medical healthcare information system to send lab reports via WhatsApp, SMS, and email, using secured, shortened URLs.
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Permission-controlled access. Each clinic could only view and manage patient data within its own premises.
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Digitized invoice delivery and automated SLA reminders.
Outcome
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Cut registration time to 5 minutes, enhancing better patient experience.
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Patients received timely notifications about appointments and test results.
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Seamless scalability enabled clinics to reliably handle higher patient volumes across the group.
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Patients can access their medical data with confidence and peace of mind.
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Supported the healthcare group’s vision of expanding digital services.
Full Story
Context
The client, a healthcare authority in the MEA, manages over 20 million patients annually across 360+ facilities. The COVID-19 pandemic highlighted inefficiencies in their manual process for appointments registrations and lab reports management.
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Manual registration booking and confirmation processes led to overbooking, cancellations, and long wait times, impacting the overall patient experience.
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There was no seamless integration with the legacy electronic medical records system, resulting in long turnaround for lab reports, reducing the efficiency of patient care.​
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Overburdened business processes were not scalable to handle the surge in patient transactions.
Solution
Mokxa worked with the healthcare group to analyze their challenges and developed a Patient Registration & Lab Report Management System on Joget. The solution addressed key operational issues and streamlined patient care.
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Patients registered in under 5 minutes using QR codes linked to online forms.
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Integrated SMS and WhatsApp reminders to notify patients before their appointments.
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Integrated with medical healthcare information system. Lab reports were automatically delivered to patients via SMS, email, and WhatsApp with secure, shortened URLs.
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Invoices were automatically sent to patients via email after each visit, simplifying the billing process and eliminating delays in payment processing.
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A permission-controlled environment was implemented, allowing each clinic to access only its own patient data, ensuring confidentiality and security across all locations.
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Outcome
The new system transformed patient registration and service delivery of medical reports:
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Automation and integration enhanced compliance and overall patient satisfaction.
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Patients experienced faster registration, secure access to lab results, timely invoicing, and consistent service across all clinics.
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Automation streamlined workflows and sped up service delivery, allowing staff to focus on patient care rather than administrative tasks.
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The client achieved operational scalability with reduced costs, optimized resource allocation, and improved overall service delivery.​​​​​